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Delivery & Returns

UK (Mainland) Delivery

  • Orders Over £499 - Free Eco Delivery (1-2 days)

  • Small Items (Orders under £499) - From £12.50

  • Large Items (Orders Under £499) - From £60.00

  • Freestanding Baths - From £90.00
  • All deliveries are 'kerbside' (see Kerbside delivery for more info).

Scotland & Northern Ireland Delivery

  • Delivery surcharge applies to these areas, your shipping cost will be calculated at checkout. 

  • Deliveries can take up to 2-4 days once dispatched. 

  • All deliveries are 'kerbside' (see Kerbside delivery for more info).

Delivery Conditions

We deliver orders between the hours of 8am - 5pm, Monday - Friday via our chosen couriers, Whilst we endeavour to accommodate your preferred delivery window, this cannot always be guaranteed. Our courier will be in contact to book in your delivery once dispatched. 

Please don't schedule any professional tradespeople until you have received your goods and thoroughly checked them for any (in rare cases) missing items, faults or defects.


Important Things to Consider

  • Do the roads leading to your property have any weight or height limitations?
  • Would a vehicle the size of a fire engine (7.7m x 2.54m) have trouble accessing the roads leading to your property?
  • Are there any low bridges, overhanging trees or cables?
  • Is there a time restriction for waiting outside your property?

    Please notify our team of any delivery restrictions, failure to do so may result in a failed delivery attempt which a re-delivery charge will apply. 

    Call us: 020 8090 3449

    Email us:

Kerbside Delivery

All our deliveries are 'kerbside' only by definition.

Kerbside deliveries will be delivered to the nearest flat, hard and accessible location to your property. The delivery team are unfortunately not insured to enter your property or unpack your order for you. However, our delivery driver is ultimately responsible for where they can sensibly offload your order for the care and safety of your product, and will take the utmost care in this process.

Depending on the size and weight of the product on your order, our delivery driver may require assistance with offloading.

Tracking Your Order

We believe that excellent communication is the key to improving your experience with us. We offer unparalleled clear and easy tracking, so your mind can rest easy.

  • Once your order is dispatched you will receive a notification from our delivery partner, They will book in your delivery date.
  • On the morning of the delivery, you will receive a text/email to confirm the driver has left the depot with your goods and a short 2-hour delivery window will be provided of when we estimate your order will arrive with you.
  • Small items will be delivered by Parcelforce, DHL, DPD or UPS. where live tracking is available by a tracking link provided by our team. 

Fuss-Free Returns

Enjoy a hassle-free and easy way to return things with us. Return anything you like within 14 days of delivery. We please ask for all items to be returned in new condition and in their original packaging.

If you need help sending an item back to us, contact our team who can provide a quotation for this service. Keep in mind that collection charges may be higher than what you have paid for delivery. 

Please note: 
After 14 Days (15-30 Days) we reserve the right to charging a re-stocking fee of 25% of the value of the items returned.
Special orders such as bespoke items cannot be returned unless faulty.

Missing Parts

If an order does happen to arrive on the rare occasion with parts missing, we sincerely apologise and ask that you please contact customer support via email, our live chat function or by phone. We'd suggest that you check your goods within 48h of delivery, to ensure maximum attention can be given to your order should an issue arise and to be able to rectify it as soon as is possible. Any time beyond this, may cause delays to processing the query.

Faulty | Defective Items

Following delivery of the goods it is your responsibility to thoroughly inspect all your items as soon as possible and no later than 48hrs after delivery. In the uncommon instance that an item arrives damaged or faulty, please contact customer support via email, live chat or phone.

Where possible you may need to provide photographic proof of the damage/fault and this will help us to assess the best course of action. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result.
If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge the value of the product which would be refunded on safe receipt of the faulty item.

Returning Unwanted Items

Sometimes you change your mind and that’s okay, we understand. We want you to be 100% satisfied with your ideal bathroom! You can return anything you like to us, provided it is within 14 days of delivery. After 14 days (15-30 days) we reserve the right to charging a re-stocking fee of 25% of the value of the items returned. 

it is your responsibility to arrange the return at your own cost, we can help coordinate this procedure on request. For large palletised deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery

Contact us via email, our live chat function or by phone 020 8090 3449 and we will be more than happy to help you. Once the item has been returned and checked by our team, we will authorise the refund.

Please note

Unwanted items must be returned in their original box and packaging, in a resalable condition. We cannot accept returns for used, partially or fully installed items - unless faulty.

Special orders such as bespoke items cannot be returned - unless faulty. 

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Registered office: Unit 1, Beadle Trading Estate, Hithercroft Road, Wallingford,
OXON, OX10 9EZ, United Kingdom 
Company Reg: 04075743 | Company VAT No:763 029 925

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