Can I exchange my item?

We want you to be 100% satisfied with your ideal bathroom! You can return anything you like to us, provided it is within 14 days of delivery. After 14 days (15-30 days) we reserve the right to charging a re-stocking fee of 25% of the value of the items returned. 

it is your responsibility to arrange the return at your own cost, we can help coordinate this procedure on request. For large palletised deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery

Once the item has been returned and checked over by our team, we'll arrange redelivery of the new item to you. Please note that unwanted items must be returned in their original box and packaging, and must be in a resalable condition. We cannot accept returns for used, partially or fully installed items (unless faulty).

Please note:
Unfortunately, we cannot arrange redelivery of your new item, until the original item has been received, checked and booked in.
Special orders such as bespoke items cannot be returned - unless faulty.