Returning faulty or defective items

In the rare instance that your goods arrive damaged or faulty, please contact our customer support via email sales@ukbathroomwarehouse.com, our live chat function or by phone 020 8090 3449, within 48 hours of receiving the item.

Where possible you may need to provide photographic proof of the damage/fault and this will help us to assess the best course of action. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result.

If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge the value of the product which would be refunded on safe receipt of the faulty item.

It is not within our ethos to deliver defective items, we'll collect the item at no cost to you and offer either a replacement or a refund as you desire.