Returning unwanted items

Sometimes you change your mind and that’s okay, we understand. We want you to be 100% satisfied with your ideal bathroom! You can return anything you like to us, provided it is within 14 days of delivery. After 14 days (15-30 days) we reserve the right to charging a re-stocking fee of 25% of the value of the items returned. 

it is your responsibility to arrange the return at your own cost, we can help coordinate this procedure on request. For large palletised deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery

Contact us via email sales@ukbathroomwarehouse.com, our live chat function or by phone 020 8090 3449 and we will be more than happy to help you. Once the item has been returned and checked by our team, we will authorise the refund.

Please note

Unwanted items must be returned in their original box and packaging, in a resalable condition. We cannot accept returns for used, partially or fully installed items - unless faulty.

Special orders such as bespoke items cannot be returned - unless faulty.