Terms & Conditions
1. About these Terms and Conditions
These terms and conditions are in place to protect you and UK Bathroom Warehouse. Listed below we detail our commitment to you and provide a few simple guidelines to make your purchase as smooth as possible. Your order constitutes an offer to us to buy a Product or Products and is a binding contract. By purchasing goods from UK Bathroom Warehouse E-Commerce Shop you are agreeing to be bound by these terms.
2. Delivery Method
Deliveries are made by an external logistics company. To fulfil your order we are required to provide the courier company with your personal details such as: name, address and telephone number. Please ensure all details are correct, if you provide us with incorrect details you may incur additional delivery charges if your order has been dispatched.
You will receive a dispatch notification from our sales team once your product has been dispatched.
Smaller items: will be delivered by Parcelforce, DHL or UPS if you are out at the time of delivery they will leave a delivery note so you can re-arrange delivery or collect the item yourself from the local depot.
Larger items: are palletized for delivery to ensure they get to you (the consumer) in the safest way possible. We use AFFA Logistics who use a Pallet Track Network System. You will receive communication by your local depot to arrange a convenient day for delivery.
PLEASE NOTE: The pallet will be delivered as close as possible to your front door, If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats) or any other obstruction, delivery will be made as near to your property as possible.
PLEASE NOTE: The driver is not insured to take the goods inside your property, the pallet will be delivered to the as close as possible to your property and it is strongly recommended that at least two able bodied persons are available to receive the delivery and carry the goods inside.
3. Delivery Lead Times
We will make every effort to deliver to the below timescales as far as possible but we do not in any way guarantee a delivery date. Any delivery dates or times provided during the checkout process are estimated and are subject to change. If an item is out of stock and has a longer lead time than expected you will be contacted by our sales team to let you know.
Smaller items should be delivered within 48 Hours after you receive a dispatch notification.
For larger items our external logistics company will contact you (usually within 48 hours after the order has been dispatched). If you miss a pre-booked delivery you may be liable for a redelivery charge this is at the courier’s discretion. Our priority delivery service will offer you a guaranteed delivery day but please note the courier company will not book in with you and cannot guarantee a delivery time.
If you have not heard from us within 5 working days of receiving your order confirmation please contact us and we will assist you in tracking you order.
4. 14 Day Money Back Guarantee
We are confident that you will be delighted with your goods. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 14 day money back guarantee, commencing the day of delivery. The following fees and/or charges will not be refunded:
- Delivery charges from UK Bathroom Warehouse
- Cost to return the product to UK Bathroom Warehouse
PLEASE NOTE: We cannot refund goods that have not been subjected to reasonable care whilst in your possession or that have been or attempted to have been installed or fitted. Refunds will only be issued when goods have been returned and checked by our returns department. Once the item has been checked and we are unable to process a refund our sales team will contact you to provide further information. We strongly recommend you insuring your goods when returning so you are able to make a claim if any item was to get damaged or lost in transit.
5. Checking Goods for Damage and Notifying UK Bathroom Warehouse
For small item deliveries that arrive by courier you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. If the item has arrived damaged please refuse delivery and send back with the delivery driver. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier service. If the product is discovered to be faulty/ damaged after this time then we will charge you for a replacement plus P&P.
For large deliveries that arrive on pallets you agree to check the condition of the pallet and sign the driver’s delivery note only if the items seem in good condition. The courier will wait while the wrapping is taken off to check for outer damage but this must be completed immediately the driver is not expected to wait while the pallet is unpacked. You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. If the product is discovered to be faulty/ damaged after this time then we will charge you for a replacement plus P&P.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
If you discover your product to be damaged within the time-scales provided above then please email our sales team firstname.lastname@example.org with a picture attached of the damaged. We will then proceed with ordering a replacement as well as arranging a collection for the faulty item.
6. Returns Policy
If you need to return a product to us for any of the below reasons you must first obtain a returns form from our sales team. You can email us to request one at email@example.com
7. Returns Policy - Changed Your Mind?
Talk to our expert team first, we may be able to work with you to resolve the issue. You are within your right to cancel an order placed with us up to 14 days from the date your order is delivered. After 14 days (15-30 days) we reserve the right to charging a re-stocking fee of 25% of the value of the items returned. (Items are required to be returned in 100% re-saleable condition, if you need to seal the item packaging for any reason you are required to use clear tape only)
If you cancel your order before goods are shipped, then we will refund the delivery cost along with the cost of goods.
If the goods have already been shipped (the items have been delivered and the shipping contract fulfilled or partially fulfilled, the goods are in transit) then you will not receive a refund of delivery charges.
If you decide to return goods after they have been delivered; it is your responsibility to arrange this return at your own cost, we can help coordinate this procedure on request. For large palletised deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive back in re-saleable condition no refund will be made. It is your responsibility to ensure that returned goods reach us in good condition complete with all packaging (please do not write the return address directly on product boxes).
Refunds will only be issued when goods have been returned and checked by our returns department.
8. Returns Policy - Incorrect Goods?
As outlined in the below Checking Goods section you have 48hrs from the date of delivery to check that the items you have received are correct and in good condition.
If you find that the items you have received are incorrect or that there are items missing from the delivery please call or email firstname.lastname@example.org immediately and we will investigate the problem. If it is found that products are incorrect or missing the situation will be rectified as quickly as possible with no additional charges incurred by you.
9. Returns Policy - Faulty Goods?
Following delivery of the goods it is your responsibility to thoroughly inspect all your items as soon as possible and no later than 48hrs after delivery. If the product is discovered to be faulty/ damaged after this time then we will charge you for the replacement item plus P&P.
If you discover your product to be damaged within the timescales provided above then you need to complete the Customer Returns & Refunds Form (follow link to form). www.ukbathroomwarehouse.com/returns
Where possible you may need to provide photographic proof of the damage/fault and this will help us to assess the best course of action. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result.
If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge the value of the product which would be refunded on safe receipt of the faulty item.
We strongly recommend that you do not book a tradesman until you have received our goods and checked they are in perfect condition. Any modifications of products will invalidate the warranty. We will not be held responsible for any delays in delivery once the item has left our warehouse. Should there be damage to your goods then our liability for losses you suffer as a result of this is strictly limited to the purchase price of the product you purchased. We are not responsible for indirect losses which happen as a side-effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time).
If you are in any doubt, just call one of our experts on 020 8090 3449