UK Bathroom Warehouse Terms & Conditions
Terms & Conditions – Explained
At UK Bathroom Warehouse, we are committed to ensuring your shopping experience is as seamless and positive as possible. We understand that legal terms and conditions can sometimes seem overwhelming. That’s why we have designed our policies to be straightforward and easy to understand, as detailed in our General Conditions of Sale.
Here’s what we want you to know about our terms:
• Customer-Centric: Our policies, from ordering to delivery, are designed with your interests in mind, aiming to provide transparency and exceptional service, aligning with the commitments outlined in our “Support and Assistance” section.
• Fair and Reasonable: We believe in fairness and clarity in all our interactions. Whether it’s handling returns, managing deliveries, or processing payments, our practices are designed to be reasonable and clear, consistent with our “Payment and Delivery” and “Returns and Damages Policy” provisions.
• Support and Assistance: Our team is here to help. If you have questions about our terms or need clarification on any aspect of our services, please don’t hesitate to reach out. We’re here to make your experience smooth and enjoyable, as further supported by our detailed “Escalation and Complaints Procedure”.
Key Points of Our Agreement
• Special Orders: Customised orders are crafted specifically for you, thus having specific terms regarding cancellations and returns as elaborated in our “Special Order Items Cancellation Policy”.
• Payment and Delivery: We outline clear expectations for payments and delivery schedules to ensure there are no surprises, as detailed under “Payment” and “Delivery” in our General Conditions.
• Warranty and Support: Our products come with a manufacturer’s guarantee of quality. We’re here to support you in case of any concerns, aligned with our “Warranty and Liability” provisions.
We encourage you to read through our detailed terms and conditions to fully understand the agreements into which you enter when making a purchase. This helps avoid any misunderstandings and ensures a transparent relationship from the start.
Thank you for choosing UK Bathroom Warehouse. We look forward to providing you with quality products and excellent service.
Terms and Conditions for Bathroom Designs and Home Surveys
• Visual Representation: The designs provided, including sketches, drawings, and digital representations, are intended for planning and visualization purposes only. They are artistic representations and may not accurately depict the final appearance or layout, as outlined under “Product Descriptions and Availability” in our General Conditions of Sale.
• Colour Accuracy: Efforts are made to display colours of products accurately in our designs. However, the actual colours you see can vary depending on your monitor, display settings, or lighting conditions. Therefore, the colours shown are indicative and should not be considered as exact representations of the actual product colours.
• Items Included in Design: Items depicted in our designs are for illustrative purposes and do not necessarily reflect the exact products supplied by UK Bathroom Warehouse.
• Scope of Supply: The products supplied will be as per the individual purchase agreement and may not include all items shown in the design plans.
• Chargeable Designs and Home Surveys: Some of our design services and home surveys may incur a charge at the discretion of UK Bathroom Warehouse.
• Home Surveys and Bespoke Measurement Services: These services are critical for ensuring that bespoke items fit precisely in the intended spaces.
• Adjustments and Variations: We understand that design plans may evolve, and adjustments may be necessary as the project progresses.
• Use of Third-Party Components: Some designs may incorporate or suggest the use of third-party components or products.
• Confirmation of Details: Customers are encouraged to discuss all aspects of the design with their professional installer to confirm suitability.
General Conditions of Sale
Dear Valued Customer,
Thank you for choosing UK Bathroom Warehouse. Please find below our General Conditions of Sale. Should you require any further assistance with your order, do not hesitate to contact your sales representative.
Quotations: The Company’s offer or quotation is without engagement, and all orders require the Company’s acceptance in writing to create a contract.
Payment: All goods must be paid for by cleared funds two days prior to their delivery, unless otherwise agreed with a Director of the Company.
Delivery: Delivery and completion dates are approximate. UK Bathroom Warehouse will endeavour to meet the customer’s requirements but will not be liable for any delay.
Our Commitment to Quality: Handling Manufacturer Faults
We are dedicated to delivering the highest quality and reliability in our products. Here’s our process for addressing these situations to ensure clarity, resolution, and compliance with UK consumer law:
• Immediate Attention: Upon reporting a suspected product fault, we promptly document your case and initiate the review process.
• Expert Assessment: A joint assessment is conducted by experts from UK Bathroom Warehouse and the manufacturer.
• Fair Resolutions: If a fault is confirmed as a manufacturing issue, we manage all necessary steps for replacement, repair, or refund.
Returns and Damages Policy
• Reporting Damages: Report damages within 48 hours of delivery with proof of purchase and photographic evidence.
• Returns of Special and Bespoke Items: These items are unique and made specifically to your order. They can only be returned or cancelled if UK Bathroom Warehouse secures an agreement from the supplier.
• Returns of Other Items: For all other items, returns may be considered provided that you obtain prior written consent from UK Bathroom Warehouse.
Warranty and Liability
Goods are warranted to be of normal domestic quality. Specifications are subject to normal manufacturing tolerances and colour variations. Warranty claims must be notified in writing to the Company’s head office within the warranty period.
Force Majeure: Deliveries and/or performance may be suspended by reasons beyond the Company’s control.
Additional Policies
• Title and Repossession: Title to goods remains with the Company until the full purchase price has been paid.
• Intellectual Property Rights: All content including images, designs, and text is owned by UK Bathroom Warehouse or licensed to us.
• Data Protection and Privacy: UK Bathroom Warehouse is committed to protecting your privacy.
• Product Descriptions and Availability: We endeavour to ensure that all product descriptions are accurate and up-to-date.
Online Purchase Terms and Conditions
This section complements the general terms and conditions outlined in UK Bathroom Warehouse’s Terms and Conditions of Sale, addressing specifics and legal requirements for purchases made through our website.
• Order Acceptance: A contract between you and UK Bathroom Warehouse is formally established when we confirm your order via email.
• Payment Methods: Payments can be made using the approved methods.
• Right to Cancel: In line with the Consumer Contracts Regulations, you have the right to cancel your online purchase within 14 days without giving any reason.
• Delivery: Charges and estimated delivery times specific to online purchases will be provided during checkout.
Privacy and Cookie Policy
• Privacy Commitment: We are dedicated to protecting your privacy and managing your personal information with care.
• Information Collection: We collect information like your name, contact information, and other details relevant to customer surveys and/or offers.
• Use of Your Information: We use your information to enhance your experience and improve our services.
• Security Measures: We implement robust physical, electronic, and managerial procedures to secure the information we collect online.
• Cookie Usage: Cookies are small files placed on your computer to analyse web traffic and personalise your web experience.
